GOING TO THE CHAPEL...

 The Clientele

The average limo patron is diverse. They can range from a 17 year old Prom student to a professional business client looking for a ride to the airport. Mixed in all of this you have your wedding parties, crazy nights on the town, Sweet Sixteen parties, anniversaries, concerts, sporting events and funerals.

Whatever the occasion, most will turn to a limousine service for assistance with their transportation needs. Customers have come to expect the very best from a limousine company no matter what the demographic.  You can never be too young or old to enjoy the luxury of a limousine.  Even celebrities have been spotted riding around town in specialty limos.

 Limousine Fleet

Most companies will cater to a specific market and will build their fleet to satisfy their target customer. Airport transportation companies will most likely focus on providing black car sedans and stretch Lincoln Town Cars. Some will carry a wide selection of mini busses to handle shuttle service needs for their clients. A wedding transportation company will specialize in having a wide selection of vehicles which cater to handling larger parties. Most of their vehicles will be white and larger in size. Also popular for weddings are the more exotic vehicles such as Hummer limos, Mercedes, Porsche and Party busses. These companies usually focus on special events and enjoy much of the charter business available to the industry. When considering a limousine service be sure to always see their fleet in person. Sometimes pictures on the web can be deceiving and are not that of the actual vehicle. Lean towards a company that partakes and in Open House event or is readily available to showcase their line of vehicles. Ask the company about their back-up limo policies and maintenance programs. It is important to understand that when dealing with vehicles, it’s always a matter of when one breaks down and not if?

Your Ride Awaits

 Professional Chauffeurs

Most limousine services will contract or employee a staff of trained drivers/chauffeurs. Their services are essential to a successful service and an important liaison between company and customer. Most chauffeurs need to be trained and certified to comply with all state and local government requirements. A special license is sometimes required and needs to be maintained by the individual driver on a periodic basis. Internally, a good limousine service will instruct their chauffeurs to drive with caution and avoid any dangerous situations. There is no cargo more precious then a human live. A smooth ride is always recommended to assure the comfort of all passengers. Most professional chauffeurs will be there to help each customer get in and out of the limo and will always know their way around town prior to each stop. A top notch chauffeur will go a step further any carry a bag of goodies to assure that all bases are covered for their customers. Such extras include movies, music, bottle openers, fragrance sprays, first aid kits, emergency bags, decorations and ice to cool the beverages.

Lastly, a good chauffeur should always be on-time and well groomed. By leaving themselves with enough time, their charters are sure to be a success and your day will be stress free.

Customer Service

Sounds easy enough doesn’t it? There are countless things that can go wrong when operating a limousine service. How you handle each event is what determines your success. Very rarely do you get complimented for doing a great job. Why? That’s what’s expected of you each and every time. When a customer contracts a service, they feel as if they are paying for perfection. As a limousine operator, that’s what they deserve. There is a certain perception about riding in a limousine so a limousine company should be prepared to provide that service or face the consequences.

With respect to the reasonable customer, limousine services should be prepared for the clients that are never happy. They are out there in full force and will pull just about anything to get a free-be or money back. Unfortunately it comes with the territory but services should prepare to be patient and deal with each situation as properly as possible. A good client and service relationship always begins with a thorough contract that is reviewed and signed by both parties. This prevents the opportunity for miscommunication. The company should remain readily available for questions and be flexible to the customers needs when possible.

Always Inspect Underneath

Maintenance Programs & Safety

Preventative maintenance and safety programs are vital to a limousine service.  In order to keep the fleet in working order and the cost for repairs down throughout the long haul, a good system will assure the longevity of a vehicle.   Limousines should be equipped with a safety kit and a spare tire for last minute emergencies. Chauffeurs should be trained to deal with such emergencies and be prepared to make the right call when needed. Companies should maintain a proper log and save records to determine when a vehicle should be serviced. It’s less expensive and safer to do the little things in advance vs. waiting for the wheels to fall off.  Limousine services should always have their vehicles inspected whenever possible.  Not only do certain municipalities require it, but it is imperative to inspect the entire vehicle for the safety of the passengers.

Rates & Packages

When considering the price of your next luxury ride, you must consider what goes into developing that fee. Limousine services must construct a rate that is fair to the customer yet keeps them in business. Usually the best values come in the form of a package. Most packages will give you extra time, services and options vs. simply booking the vehicle by the hour. Be sure to not always shop for the cheapest price. This will usually get you the worst service. Many services offer upgraded vehicles and amenities at your request. A proper limousine rate will usually consider the vehicle, time, fuel, number of passengers and date of each event. These rates will vary form service to service.

Lincoln Navigator In 2

Manufacturing

When a limousine service is considering building its fleet, it will be faced with whether to build new or purchase used. There is pros and cons to both. When purchasing used, a service must be extra cautious not to be picking up someone else’s problems. Always closely inspect the vehicle to be considered and have a third party shop do a review/inspection. Be sure to check the title is free and clear and get a clear bill-of-sale. 

When building new, be sure the builder has experience, references and a website to see their work.  Only work with a builder that offers a good warranty and system to cover future problems.  Builders are notorious for making it difficult to claim warranty issues.  Always take the time out of your day to visit the establishment your vehicle will be stretched at and get everything finalized in writing.  NEVER WORK WITHOUT A CONTRACT.

 Technology

Limo services are always faced with changes in technology. Some of these changes can be vital to success in the limo business. Usually services that fail to adapt will usually be left behind. Some of the more recent technological changes have been web based reservation programs and online booking. These features make it easier on company and customer to management and organization.

Internet

The Internet has revolutionized the limousine business on many levels. First and foremost, internet marketing is now the primary source of advertising for most successful limo companies. Unlike phone books and magazines, the internet can search for multiple services with the push of a single button. Companies can list their entire fleet with ease and showcase their packages at any given moment. Most customers won’t deal with a company unless they maintain a professional website. The internet also provides several on-line programs to assist limousine services with reservations, financials and main stream media. With social networks at their prime, it’s almost mandatory for a company to partake in setting up profiles on MY Space, Face Book and Twitter. It’s also becoming more and more popular to submit movies to networks such as You Tube and specialized PR websites for better rankings and status. Even the technology in manufacturing has changed immensely. Now customers riding inside a limousine can enjoy fully automated touch screen climate control panels, computer controlled lighting and enhanced features such as mobile internet.

THE LIMO BIZ

The limo business is a fast growing industry. Limos nowadays can be found all over the world. From your standard Lincoln Town Cars to Exotic H2 Hummers, you can find just about anything converted into a limousine. What use to be considered only for the rich and famous, the limo business has transformed itself into a multi-purpose transportation tool for just about any event. A successful limo business consists of several factors working together to create one strong entity.

TECHNOLOGY

In order to keep up with the competition, limo companies must be prepared to keep up with the constantly changing technology. Advancements such as on-line reservations, web marketing, internet strategies, GPS systems and vehicle upgrades have created a vast world of limo madness. The second one thing becomes popular, something new is waiting in the rear to replace it.

MARKETING

Without a strong marketing campaign, a successful plan is impossible. Advertising comes in many forms, especially when it comes to limousines. From the internet, bridal shows, phone books, magazines, radio, billboards and TV there are several ways to get the word out.

OPERATIONS

A strong operational plan is a must. Questions need to be answered and fires need to be put out. Drivers, maintenance, safety manuals, training, emergencies and stocking are all integral pieces that need to be addressed each and every week.

FRONT OF THE HOUSE

A good front of the house will equate to happiness! All the work in the world won’t matter if you can’t close the deal. The main office should understand all company polices, packages, pricing, organization and book keeping.

FORWARD THINKING

No matter what type of business you are in, it is crucial to always prepare for the future. In the limo business, a successful company will think a year ahead of schedule.

I LOVE MY JOB!

A limo driver can make or break your limo experience. Trust a professional company when hiring a limo to ensure your experience is a pleasant one. A variety of characteristics can make for an enjoyable ride with a veteran limo driver who values the company’s reputation. A true professional will demonstrate good driving skills when braking, accelerating and turning to create a safe and comfortable ride. A limo driver should express a polite and courteous mannerism and be eager to answer any questions you may have while in transit. Assistance entering and exiting the limo as well as help with your luggage should be the driver’s concern. These are the details you expect from a limo driver when you hire a limo. In the event the driver does not perform to your liking, tip accordingly and let him or her know why. 

DRESS TO IMPRESS

A professional chauffeur should always dress to impress. This includes being well groomed, clean shaven and a bit of cologne is always recommended. A uniform is a plus but a sharp tuxedo or suit will do just fine. Shiny shoes are a great final touch. Remember that a first impression is always the lasting one 

UNIFORMED DRIVER

QUALIFICATIONS

To become a professional limo driver you must maintain a clean driving record. Several insurance providers will not insure a company unless all drivers are clean. Some insurance carriers mandate that a companies drivers must be at least 25 years of age or older. Laws regarding limo driving will vary from city to city. Certain state laws may require an additional license or endorsement to drive a limousine. This may require training, testing and fees. It never hurts to be over qualified when it comes to driving. Never forget that carrying human lives is the most precious cargo one can have. 

PAYDAY

A limo drivers pay will vary on how hard he works and the company he works for. Some companies will pay an hourly wage and allow the driver to keep his or hers tips. Some companies may let the driver work off of tips only and some will pay out as independent contractors per job. A full time chauffeur can rake in some big money but will have to work long hours to do so.

LUXURY SEDAN RIDE

Usually it is easiest to find a luxury limousine when you travel to big cities or live in one. Some may assume that New York City is the only place where luxury exists, but if you look around a bit you will find that is not true. Limousines are a world wide phenomenon and the industry is growing every day. With the grand assistance of the internet, you will find a luxury limousine even in the most remote parts of the country.

Luxury limousines come in all shapes and sizes. From larger party buses to airport sedans to crazy high-end exotic limos, the sky is the limit when it comes to finding the perfect ride. Just keep in mind that there is a big price difference when your are shopping for luxury. Be sure to ask before booking and when comparing pricing, be sure the companies are being honest about there fleet. If time permits, take a visit out to the vehicle in person.

CHAUFFEUR LIMOUSINE

Chauffeurs are a very important component to a successful charter and chauffeur limousine service . A professional driver should be dressed to impress and always on-time. Most limo companies require a chauffeur to maintain a clean driving record and proper state and federal qualifications to operate a livery vehicle. The perfect chauffeur will arrive with a smile on his face, introduce himself and look for opportunities to make your ride a great one. You should never feel unsafe or uncomfortable from a bumpy ride. A professional driver will take it slow and easy to assure smoothness.

EXECUTIVE LIMOUSINE

Most frequent fliers will request the services of an executive limousine. Most executive vehicles are low key yet fundamentally perfect. Black cars are preferred with privacy windows and comfortable seating. Amenities such as TVs, private stereo and internet access are important features when it comes the business traveler. Many celebrities will hire the services of an Executive limousine. It’s not always about the glitz and glamour.

DRESSED TO IMPRESS

Travel in comfort and luxury by trusting your transportation needs to a local chauffeur service. Expect quality service, courteous drivers and well-maintained vehicles when you hire a service to pick you up. The journey to your destination is guaranteed to be pleasant and more enjoyable than a taxi ride. Taxis strive for quantity rather than quality and posses little to no service reputation, which is fine for traveling several blocks in a big city. But, if you are commuting a loner distance, a chauffeur service will attend to your needs and strive to get you to your destination safely and on-time. Their referral and return business is based on reputation, so rest assured the driver will accommodate you and treat you as VIP.

If you are planning to arrive to a special event or professional destination, you owe it to yourself and others traveling with you, a regal arrival. Chauffeur services typically can accommodate more passengers comfortably and stow more baggage due to larger vehicles than taxis, which is ideal when traveling to or from an airport. Aside from the level of service provided, a chauffeur service is able to accept a credit card payment at the end of your trip, as opposed to most taxis can only accept cash payments. Once again, proving the service accommodations of a car service are well worth the price.

EXPECTATIONS

A chauffeur should always be dressed to impress, well groomed and a hint of cologne never hurts. A friendly face goes a long way. A good chauffeur should always introduce him or herself upon arrival and occasionally check on their client’s needs during the ride. For a perfect ride, a chauffeur should carry along a few DVDs and variety of music for their customer’s enjoyment. In case of emergencies, the best of the best will be readily prepared with safety and first aid kits. When looking around for a professional chauffeur service, it never hurts to ask some of these important questions regarding the service.

TRAINED PROFESSIONALS

To become a qualified chauffeur you may want to begin your quest by checking with your local state or county regarding the law. In most cases, a driver will be required to have a CDL or state issued chauffeur license. Most companies will require a clean driving record and mandatory drug testing. In many instances, insurance regulations will mandate what restrictions a company must have when it comes to their driving programs.

CORPORATE CARS

executive sedans or SUV’s like the Escalade or Chevy Tahoe and the sedans will be black Town Cars. This is great if you need a ride within your city or you are heading to the airport. However, if you have a large group of friends or family members that you are trying to organize, this is probably not the best option. Although, these companies do have shuttle services sometimes but you have to inquire if their shuttles can be rented for a number of hours and not just shuttle service.
The other types of limo companies have a mixed fleet of a few Town Cars that they may have and then some larger vehicles like Hummers and Escalades. Generally, these companies will also have one or two party buses depending on its size. More rarely than not, there are companies like Exotic Coach that will only have exotic vehicles and no executive cars or sedans. That means the entire fleet is made up of fancy glamorous and spacious limousines and/or party buses. 

We usually suggest that a client goes with a more “specialized” limo company.  These companies are typically good at what they do. Executive cars require a lot less maintenance than exotic cars, so as a result companies that have a hybrid fleet will not be well versed with technical issues that exotic limos are faced with and maintain them same way they would their older executive cars. So when you can, go with a specialized company that has the best knowledge in corporate cars (if you have a corporate function or need a lift to the airport) or if you need a vehicle for a special occasion, contact a company that specializes in exotic limos.

OUT ON THE TOWN

Besides the obvious selection of vehicle size, make and model, the major concern when hiring a limousine company should be the level of service they provide. Simply getting from point A to point B isn’t the issue. You want to be sure the company is reputable and dependable for your pick-up. Since you’re renting a limo, the occasion is sure to be special. So, of course you demand the level of service you deserve. Your fist clue to good customer service is the company’s representative. He or she should be polite and courteous over the phone when helping you choose a limo provider. If they seem too pushy or discourteous, this should tip you off to the type of service you’ll receive during your charter.

Don’t underestimate the importance of a professional chauffeur. They can truly make your experience a pleasurable one, or really ruin your day. An experienced driver will be comfortable navigating the busy streets and making tight turns, thus generating a smoother and safer ride for passengers. His or her personality, when outgoing, can really lend to the overall experience. After all, they should want to make an impression and go out of their way to please you to earn their gratuity. When speaking to a representative, ask about the driver’s attire and inquire if they are uniformed.

H2 HUMMER LIMO

Next, ask about a reservation guarantee. If they are reluctant to give you one, that may be their way of saying their drivers are always late. Also important is the limousine company’s cancellation policy. Even if you are determined to hire a limo, be aware of this policy.

Next, ask about the company’s limo fleet and about the specific vehicle they will send to pick you up in. If you want to ensure the vehicle isn’t a wreck, here are a few key questions to ask. Always confirm the vehicle’s make and model and definitely find out the year. As a rule of thumb, if a limo is more than 2 years old, be advised there might well be excessive wear and tear inside and out. Older limos will typically have fewer interior amenities than newer ones. These amenities can include DVD players, iPod connections, ambient lighting, fireplaces and more. The limo company should be detailed in listing what amenities are featured inside the vehicle you are renting. Be forthright in asking if the vehicle has any visible damage inside or out. Whenever possible, ask for photos of the actual limo or better yet, take a look at the vehicle in person prior to your contract.

Price comparisons are only thing left to consider. Limo companies are aware of what their competitors are charging and are used to getting shopped. A higher rate will sometimes alert you that their limos are in high demand or they offer unique vehicles. Keep in mind too, that maintaining these oversized cars and SUVs is quite expensive.